My management style is an open and inclusive one that ensures everyone's voice is heard. Throughout my career I have demonstrated my ability to not only manage, but lead. I manage teams to success by engenedering a service culture. I've mentored the teams I've led, helping develop the service, interpersonal, and technical skills of those for whom I had responsibility.
The scope of my management experiences range from being appointed International IT Manager for a large, truly-global, retailer valued at $4.3bn, to running a successful computer retail superstore with a multimillion-pound turnover.
Most recently I headed the Group IT for Monarch, a UK based Airline Group comprising an airline, engineering function, and training academy
My career history demonstrates that I am an experienced and capable leader who focusses on service and has a comprehensive technical acumen.
I've always led, and been a part of, strong teams that have successfully achieved our business goals together.
In my most recent management role Despite the challenges of high-pressure, limited time, limited funds, and consistent and impactful changes being undertaked, I worked to the ITIL framework and maintained good service governance meeting and exceeding all key deliverables.
A short summary of my most recent management experiences
A key member of the global strategy board and responsible for UK IT directly, I had a significant influence on the delivery of IT services for the business world-wide.
Most significantly I was responsible for the IT services migration/provisioning in the relocation of manufacturing facilities in the UK. This included decommissioning the old site, implementing an IP telephony solution, a WAN migration, and all end-user services. Downtime for the business was zero.
I successfully transition-managed all IT services from Monarch Group, which collapsed in October 2017, to the ongoing concern MAEL. All within 6 months, on time and within budget.
Reporting directly to the CEO as part of the executive team, I lead a team of 17 direct reports. I also worked closely with the administrators, KPMG, and engaged an MSP (managed services provider) to facilitate outsourcing of support.
I was fully responsible for MAEL IT throughout a number of UK and European Airports, my accountabilities included teams facilitating Service Desk, Applications Support/Development, Project Management, and Business Analyst functions.
As Group IT Manager, I was a key member of the Senior Management Team and reported to the CIO, I was responsible for managing a dynamic infrastructure team and the group IT purchasing function. My team comprised 8x direct reports.
In my short tenure I achieved a great deal; implementing best practice methodologies, revitalising a busy but previously directionless team, instigating a team-leader role within the team, and leading strategic change resulting in increased stability, security and performance of the environment.
Copyright @ All Rights Reserved Andy Pyne 2019